Quality is always known to be the latent force in an organization and the business can achieve desired service metrics based on the levels of quality it maintains. Allsec's Transaction and Call Quality Monitoring System helps you monitor, gauge and understand call center performance and drive in improvements to achieve desired results.
We have, over the years, paved way for flexible, easy and smart ways of executing Transaction and Call Quality Monitoring across all media – voice, email, chat and paper mail. Our indigenous quality model has undergone 14 years of rigorous advancement and offers the highest standards of Quality Assurance. We help with improving agent performance by centering on their interactions. by making interactions more meaningful, thereby directly impacting your business performance.
Our core principle in providing Quality Assurance is transparency, which helps us candidly identify problems and customize our services to your needs and KPIs. Our processes include targeted training given to agents to keep them motivated and also address their knowledge gaps. We help agents identify best practices, self-assessments and missed KPI targets.
At Allsec we believe that Quality lies in the epicenter of customer experience and a technology-driven Transaction and Call Quality Monitoring solution will help an organization achieve greater heights.