Your contact center is full of conversations. We help you analyze and discover actionable intelligence to better serve your customers.
Engage Proactively with Your Customers and Mitigate Churn Risk
Industry surveys reveal that 80% of customers still prefer to talk to a customer service agent over the phone – despite the availability of various alternative channels such as email, chat, social media and online knowledge repositories. Ensuring the quality of your contact center services is a crucial driver of business success especially when you consider the following:
Allsec Voice Intelligence (AVI) Captures and Analyzes Customer Interactions with Speech Analytics
Allsec’s AVI software enables contact centers to drive critical business goals by analyzing existing speech data to build statistically strong models and enrich it with ongoing data to predict outcomes and prescribe likely successful customer engagement process.
- Our speech analysis software helps monitor agent compliance by checking adherence to script
- 100% of calls are covered, thereby reducing contact center cost
- Prompting up-sell/cross-sell opportunities to agent on a real-time basis, leading to increased revenues
- The Platform suggests process improvements and agent training using agent performance scores and in-call parameter evaluation
- Customer sentiment analysis using keyword spotting and voice analysis
- Customer satisfaction and dissatisfaction scoring for customer experience index