![Cover- Case study (Tech-Support Ingenuity)-01](https://www.allsectech.com/wp-content/uploads/2021/05/Cover-Case-study-Tech-Support-Ingenuity-01.jpg)
Tech-Support Ingenuity Amplifies CSAT scores
Single-channel approaches often fall short in meeting business targets and goals of providing customers with a seamless experience. Allsec created a robust, omnichannel support ecosystem for a leading FOREX trading platform. This allowed the client to leverage data and human expertise to provide brilliant customer experiences.
![single channel approach](https://www.allsectech.com/wp-content/uploads/2021/05/Asset-8.png)
Single Channel Approach (Voice Only)
![Asset 55](https://www.allsectech.com/wp-content/uploads/2021/05/Asset-55.png)
Inefficient tech support processes
Download the case study for further insights into Allsec’s customized business solution, which enabled our client to improve CSAT score by 95% and build an expansive customer database.