![Case study cover (Human Expertise)-01](https://www.allsectech.com/wp-content/uploads/2021/06/Case-study-cover-Human-Expertise-01.jpg)
Human Expertise Gives Booster Shot to CSAT
Managing retail orders and customer experience simultaneously was becoming extra-strenuous for a leading online pharmacy. The resultant delays in query resolution were also damaging NPS & CSAT scores. This case study highlights how their KPIs got a shot in the arm with Allsec’s retail solution.